Resolved: Global Cash Card - Worst in Customer Service
After a PM from a company representative, I was contacted in about 4 hours by a gentleman named Luis. He was extremely polite, apologetic, and helpful, and immediately assisted us in resolving the situation by removing the lock from my wife's account.
I think that GBC should re-consider out-sourcing their customer service to wherever it is currently located overseas and make it an in-house office, which is what their website claims it is. One can tell that it is not when you speak to the representatives that answer the phone, as they are all extremely hard to understand.
It is now 1:22 pm, the day after I wrote the original report. I provided contact information for my wife as requested via private message almost five hours ago and she has not heard anything from a customer representative.
Her account is still locked, she has no access to any of her money.
Yesterday she uploaded her driver license and SS card as requested. Absolutely no excuse for this not being corrected yet, especially in light of the fact that the account being locked was THEIR error to begin with.
My wife wanted to transfer her funds to a checking account. She was told by GCC that she would have to login.
Unfortunately she did not have a pin #. The rep told her that to get a new password/pin she would have to upload her SS card, something my wife balked at. With no warning, they put a hold on her account so she can no longer access her funds.
I have spent 60 minutes on hold waiting for them to answer the phone in an attempt to straighten this out. Quite possibly the worst company I have ever had to deal with.
Reason of review: Problems with payment.
Global Cash Card Pros: I will never go with them ever again.
Global Cash Card Cons: No access to my funds, Incompetent, Wasting time to call, Customer service.
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Comments
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Hello - I am sorry to hear about these challenges and would be happy to have someone on the team get a status update on your dispute. Please send us a PRIVATE message here on the site with your name, account & contact information.
Once I have that, I can have someone from the team reach out to you to assist.
I will also reach out to you via Private Message. Thank you, Christine / ADP Social Care
can you assist me also? having same issue, their fault its locked!! every rep has lied to me