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1.0

Sunday, May 19th, 2019 is when I tried to use my card and it declined. Check my balance and somehow my card is negative ($447) and the card doesnโ€™t have overdraft!!

Pulled up my real-time statement on their website and everything I have done to date has cleared and there is still a positive balance showing. I call them after reading that and after being on hold for an hour before someone finally answered, Iโ€™m told that theyโ€™ve had a โ€œglitchโ€ and need 24 hours to fix it and everything will be like normal. I wait 24 hours and check my balance again because I need to pay some bills and now itโ€™s negative ($148), WTF?!! Again, everything is posted and still showing a positive balance.

Now as most everyone is with their money, Iโ€™m super OCD about my spending and balance so now Iโ€™m really pissed so I call again today, May 20th, 2019. After an hour and a half of waiting, someone answers the phone. I tell her my concerns and she proceeds to say that itโ€™s because all my transactions finally posted, so I ask what transactions are you talking about and she reads them off, all the while Iโ€™m staring at my statement online I am seeing exactly what sheโ€™s claiming the problem is and again, I still have a positive balance after each and every one of those transactions posted. Then the lady tried to tell me that what I am seeing isnโ€™t correct?

Really? This is a debit card, every time I use it, it is immediately reflected on my account whether or not the money has actually been deducted or not so I always know what my real-time balance is. After about 30 minutes of the same bullsh!$ run around and asking to speak to a supervisor, she hangs up. I know how much money I should have on the card, I see every single transaction she is seeing and yet, itโ€™s not their fault that itโ€™s showing I have money sitting on the card but the balance is still negative, WTF?!!

I donโ€™t make a ton of money and have responsibilities just like everyone else, so I donโ€™t give a damn if itโ€™s $5 or $5000, itโ€™s still my money that they stole and refto pay back. After she hung up on me, I call back, and back and back and never once did anyone ever pickup the phone again!! This place is a fu$*ing joke, a thief, a scam and every other word you can think of!! Now I am left with a negative balance, bills to pay and short $620 and all these punk *** *** can say to me is โ€œwe canโ€™t give your money back because we canโ€™t explain why it is like it isโ€?!

Fu!$ this company, they will never see another dime deposited on that card and if and when a class action lawsuit comes up on them, you can damn sure bet my name will be on there, believe that!!! What a coincidence that all these issues happened about the same time, hmm, funny how that works isnโ€™t it?! *** these thieves!!

You wanna steal money from someone, go steal it from the fellow thief but leave the people that are busting their *** making an honest living alone!! This message probably wonโ€™t ever have any effect on this *** company but if it keeps just one person from joining and trusting them, hey Iโ€™ve done my part!!

Reason of review: Problems with payment.

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Guest

Truth.

Guest

I was jus tld the same thing as u and they still canโ€™t explain to me why this happening to us and got hung up on how u gonna be mad about my money that this company stole

Aldair Lxt

On Saturday night i went to bed with 187.00 in my account when i woke up i had negative 28.86 i have a tight budget and keep close track of every dime that comes in and goes out. Customer service was no help after 40 minutes on hold 2 days straight they said soft ware issues and were fixing it anytime today i held for 35 minutes and they hung up. As far as im concerned they stole my money and deprived my kids of grocery money worst card company you can use

Guest

Report them to the FDIC. Submit a complaint here: https://www.fdic.gov/consumers/assistance/filecomplaint.html Also can report them to the Better Business Bureau and leave a bad recommendation on their website.

Because you're right -- #$*!

these guys. Lying jerks.

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