Mandeep J Mll

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Verified Reviewer

Highly disappointing customer service.

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Global Cash Card - Highly disappointing customer service.
Global Cash Card - Highly disappointing customer service. - Image 2

We procured Global Cash Card from the Dubai Hills Mall branch. On our first day in Paris we got mugged and our entire bagpack snatched that had my wallet with my cards.

I immediately called up emirates nbd to block my cards. As per them they DID NOT BLOCK MY GLOBAL CASH CARD. THEY SAID IT IS mastercard's responsibility. I called up Mastercard

They said it is Emirates NBD's responsibility to block the card.

For 2 days i kept going back and forth on phone calls and there was no reply from any party. Finally a customer care executive from ENBD told me after 2 days to call up Mastercard customer care helpline number in the UK. They understood my problem and blocked my card. Till then some amount had been used by the thief.

When i send all supportive documents along with the police report to Mastercard, they replied that since i did not have the card blocked immediately, they will not reimburse me the money. This is so wrong. Firstly, how is a resident of Dubai who has procured a card from Dubai supposed to know that I neeed to call up the UK number to block the card.

Secondly, both Emirates NBD and Mastercard should have my call logs to prove that we called both the parties within 45 min of us getting mugged in Paris. The date and time of the mugging is mentioned in the Police report.

But anyhow, I am never getting trapped in the fancy words of bankers to purchase any kind of card from them.

Highly traumatised after the mugging and highly disappointed with both Emirates NBD and Mastercard for their poor customer service; especially the lie Mastercard mentioned in their email that i contacted mastercard 2 days after the mugging!!!

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Loss:
$156
Pros:
  • Ease of swiping internationally
Cons:
  • Extremely poor customer service

Preferred solution: Full refund

User's recommendation: Kindly carry muti-currwncy cards from Al Ansari exchange. At least they are responsible for their product. After getting mugged in Paris neither Emirates NBD was ready to block our Global Cash card nor Mastercard!!!.

Brady M Ndk

I would like to receive previous, and the next pay stub mailed to me for getting my license

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I need to speak to a person. There are no people to speak to. I want to speak to a human. Call options are severely limited. Im only signed up for paystubs, and I have no card. Why should I enter my card number if Im not given a card? Please hire someone. I need two paystubs mailed to me so I can get my drivers license. Why is that not an on site option? There are good reasons to let that be an option.
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Pros:
  • It is convenient to a point
Cons:
  • Everything is electronic

Preferred solution: I would just like the previous, and current paystubs mailed to me.

User's recommendation: Use cash app

Chaka Uud

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Verified Reviewer
| map-marker Indianapolis, Indiana

Customer service

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My experience has been terrible! Ive worked at the same location for 11 months and had access to my pay stubs on the global cash card website, but for some reason they recently denied me access to the site.

It said they couldnt verify my information all of a sudden and I wasnt able to access my paystubs. I called them/wisely about 10 times, wasted about 2-3 hours total, and kept getting the same run around of talk to your employer to get your pay stubs or go to this website and do this and when that didnt work it was always you need to get that from your employer which was a straight up lie because Ive had access to all of my information on their site for almost a year. NO ONE. I repeat NO ONE at their call center/customer service number has a clue what they are doing or how to solve problems and will ONLY talk over you and try to shut you up!!!

HOWEVER I finally called and said I was a manager from my work and calling for an employee (myself) and needed to speak with one of their managers, and MIGUEL whom I spoke with for a mere 10 minutes, solved my issue no problem.

So if you HAVE to contact them, ask for MIGUEL, or ask to speak with a manager from the very start!!! I cannot say enough amazing things about Miguel though; hes the freaking real MVP and needs a raise/to be the president of the company, because whatever theyre doing over there right now is trash!!!

THANK YOU MIGUEL!!!

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User's recommendation: Just don’t use them if you don’t have to…

Jerry W Ppt

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Verified Reviewer

Can't get into my account

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Original review Jul 04, 2023
I put all of the correct information in to log in and I also answer the security questions correctly, but I still can't access my account.
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Cons:
  • Frustration

Preferred solution: Access to my account

User's recommendation: Do not use this service or card

Raymond C Xmo

Get new expired

Global Cash Card - Get new expired
Move to a different state didnt have proper state ID picture would not send card without picture ID with new address on it ,.,,,
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Loss:
$30

Preferred solution: Full refund

User's recommendation: Don’t let card expire

Rita B Byy

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Verified Reviewer

Can’t get into my time sheets!!!

Trying to check my time sheets and my husbands for proof of income and I CANT GET ANY HELP!!! If Another Day or global cash card work with THE ADP APP WHY NOT MAKE IT EASY TO CHECK TIME SHEETS OR PROOF OF INCOME?!?!?!?!? Idiots!!!
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Cons:
  • Lot

User's recommendation: Go somewhere else!!!

Cady S Owa

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Verified Reviewer

Forgot username AND password

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Hello, I am inquiring about how to log in to see my pay stubs for my job when I can not remember my username therefore, it wont let me change my password and then when I try to act like Im creating an account it says that there is an account already created Im frustrated. What do I do?
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Pros:
  • Cool
Cons:
  • Cant remember my username and password

Preferred solution: My username and password

Tricia T Iup

Can't get my refund

You issued me a new card and canceled my old one. I had a deposit return on the old card and now I cannot get the m tell me a jokeoney yeah
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Loss:
$210

User's recommendation: NoNo

Dalton S Keb

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Verified Reviewer

Terrible Customer Service

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I forgot my password for my account and have it hooked up to direct deposit to my bank card. I called all three numbers that I can find for their customer service and they all link to the same system. They ask me for a card number, when mine isn't valid due to it being linked through direct deposit, or it gives you the option to actually talk to someone to verify a check. I checked with the second option after trying the first multiple times and they just hang up on me in the middle of me explaining my predicament. I just need a paystub.
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Cons:
  • Shitty website
  • Terrible customer service

Preferred solution: Apology

User's recommendation: Stay away.

Jessica W Mya

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Washington, District Of Columbia

Vanilla Invalid card

Global Cash Card - Vanilla Invalid card
Global Cash Card - Vanilla Invalid card - Image 2
Global Cash Card - Vanilla Invalid card - Image 3
Global Cash Card - Vanilla Invalid card - Image 4
I got a card worth of $500, on Thursday, and ever since then its being invalid, had to take it back to the store I got it from , I was told to get my mail across to you guys.
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Loss:
$500
Pros:
  • Polite and competent supervisor
Cons:
  • Keep stalling me fir weeks

Preferred solution: Let the company propose a solution

Victor R Qzs

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Verified Reviewer

Recovery my account

Hello. I'm a member of global cash card, i'm living in Colombia so i appreciate a spanish customer service or a dependence of LATAM. I want to activate my card and my account. Thanks for the attention,
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Loss:
$744

Preferred solution: Recovery my account

Anonymous
map-marker Houston, Texas

Password reset

So some reason it keeps kicking me out saying that I'm putting my password in wrong I never change my password because I have so many to remember
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Patrick L Xqz

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Verified Reviewer
| map-marker Phoenix, Arizona

Payment deposit

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Global Cash Card - Payment deposit
Yo. Where the *** my money at and why y'all *** not answering the *** phone. What's your customer service. Hours of operation. Y'all *** got me *** up. *** *** card company. Y'all not Chase Bank.
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Loss:
$76
Pros:
  • Non
Cons:
  • Unreliable load times
  • Stole my money

Preferred solution: Full refund

Fronnie Cgf
map-marker Tulsa, Oklahoma

Account locked

Couldnt find my account and told me to contact my employer to enroll me when Ive been enrolled just got locked out
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FRANCK K Usu

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Verified Reviewer

Account locked

My account is locked due to too many invalid entries. I tries to reset it by entering my email address however it would not let me as it said to call customer service but there's literally no way to reach customer service by the phone numbers provided.
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Kerstin M Efl

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Verified Reviewer
| map-marker Lafayette, Louisiana

Activate replacement card and report bad service

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I kerstin have a replacement card been trying to activate for almost 4 hours no one have answered the phone. Thats bad service!
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