Global Cash Card
Reviews and Complaints

I have had an account with global cash card since 2017 and I don't have the debit card for this account anymore. I don't remember if it got lost, if it expired or if i threw it away because i stopped working at the temp service that payed me through this card.

I am trying to login to my account now but it says my password is invalid and will not let me reset it unless I have the card number, which I do not have anymore. I never got any notification about my account being changed to wiselypay or mywisely, so I am assuming I still have this account.

Also my credit monitoring service says I have money in this account that I was not aware was in there. I cannot figure out how to log back in, and now I locked my account trying to login.

sir,

My refund payment not yet credited to mu account. I was discussed with one of your Customer care personnel (Tarcey simon) but the problem not yet solved.The details of mail trafic attached below to your kind perusal.

Dear Mr. Fernandez,

Thank you for contacting IndiGo.

With reference to your mail, this is to inform you that all the card holders have right to dispute the transaction with their banks if they are not aware about the details of the any transaction. Raising dispute against the said transaction will make the bank to investigate the matter internally within their departments and as well as the Merchant bank to provide resolution to the customers.

Therefore, we would request you to kindly make a call to the card dispute division of the respective issuing bank for faster response since as per our records we have already refunded the amount and provided you the maximum possible details from our end.

In case of any further assistance, please feel free to contact us.

We thank you for taking the time to communicate with us.

Best Regards

Gaurav Singh

Customer Relations

InterGlobe Aviation Limited ("IndiGo")

Level 5 Tower D Global Business Park

M G Road Gurgaon Haryana 122002 India

Website – www.goindigo.in

On 10/16/2019, 6:01:30 PM , Hippolitus.Fernandez@***n-intl.com wrote:

Sir,

Please carefully read the information got from my bank (Red Highlighted) and refund my amount once more properly. I am not yet credited my balance amount till the time. I believe the transaction you made have some problem to credit my account. Please once more resend the amount to settle the problem.

Hope your cooperation.

Hopefully

Hippolitus fernandez

From: Tracy Simon [mailto:tsimon@***.com]

Sent: Tuesday, October 15, 2019 11:16 PM

To: Fernandez, Hippolitus

Subject: Re: FW: [emailsupport] Card Account #: {{Redacted}}. Hippolitus Fernandez. Refund for cancellation of flight booking.

Hippolitus,

There is nothing else to be done as the funds were returned to the account on 9/26/19.

Thank You

Tracy Simon | Ops Tech Support Analyst

(949) 751-****

fax- (949) 298-****

On Tue, Oct 15, 2019 at 10:26 AM Fernandez, Hippolitus wrote:

Sir,

What I need to do? I want to talk with indigo flight or what else???

From: Tracy Simon [mailto:tsimon@***.com]

Sent: Tuesday, October 15, 2019 9:28 PM

To: Fernandez, Hippolitus

Cc:info@***.com;customer.relations@***.in

Subject: Re: FW: [emailsupport] Card Account #: {{Redacted}}. Hippolitus Fernandez. Refund for cancellation of flight booking.

Hippolitus,

Per your screenshot, there is no transaction for the amount you are referencing, therefore, there would be no credit applied. The reversal of the transaction is not going to reflect on the account as it was never posted to the account in the first place.

Thank You

Tracy Simon | Ops Tech Support Analyst

(949) 751-****

fax- (949) 298-****

On Tue, Oct 15, 2019 at 9:48 AM Fernandez, Hippolitus wrote:

Sir,

I don,t understand what you are saying? The below is the screenshot of my account. Check any transactions credited to my account on 9/26 as per you said.

Activity Summary for: ************9962

Current Posted Balance$126.40

Pending Withdrawals/Debits$0.00

Available Balance$126.40

Current Transactions for: ************9962

There has been no recent activity.

Transaction History for: ************9962

DateDescriptionCategoryDebitCredit

10/14/19

4:11 AMNNT AAFES KANDAHAR 262267-AAFES MAIN STORE APO AEUSMiscellaneous General Merchandise3.55

10/13/19

7:42 PMForeign Transaction Fee1.78

10/13/19

7:42 PMAMAZON PAY INDIA PRIVA BANGALORE WYINMiscellaneous General Merchandise74.03

10/06/19

4:00 AMNNT AAFES KANDAHAR 382785-AAFES MAIN STORE APO AEUSMiscellaneous General Merchandise29.45

09/27/19

5:34 PMForeign Transaction Fee2.49

09/27/19

5:34 PMFLY DUBAI MPGS ECOMM ( Dubai NMAEAirlines103.76

09/27/19

4:58 PMWWW*PHONEINDIA. COM 866-535-**** GAUSTelecommunication4.99

09/24/19

11:01 PMNNT AAFES KANDAHAR 572711-AAFES MAIN STORE APO AEUSMiscellaneous General Merchandise23.55

09/23/19

1:02 AMForeign Transaction Fee3.27

09/23/19

1:02 AMBIG Ticket 00971******** AEDuty Free Stores136.14

Fees for: ************9962

Year-To-Date Fees$55.75

Last Full Month Fees$5.76

From: Tracy Simon [mailto:tsimon@***.com]

Sent: Tuesday, October 15, 2019 9:01 PM

To: Fernandez, Hippolitus

Cc:info@***.com;customer.relations@***.in

Subject: Re: FW: [emailsupport] Card Account #: {{Redacted}}. Hippolitus Fernandez. Refund for cancellation of flight booking.

Hello Hippolitus,

The amount of $34.03 was reversed into your account on 9/26. There are no funds to reimburse as the transaction was reversed by the Merchant onto your account.

Thank You

Tracy Simon | Ops Tech Support Analyst

(949) 751-****

fax- (949) 298-****

On Tue, Oct 15, 2019 at 9:22 AM Fernandez, Hippolitus wrote:

Kind attention any one Customer service guys:-

The below mail was the last mail of my mail traffic about to requesting my refund amount to credit to my gcc. account. I was using the GCC card to buy a flight ticket to travel Dubai to cochin-India. Unfortunately my travel day changed and cancel my flight ticket from indigo flight. As per the indigo flights rule, once cancel the confirmed ticket, they will return money fees to original bank account, after their cancelation fees. This is the global rule all the airlines company following up. (The transaction details of indigo flight attached below mail.) So this is the true story of my transaction, but I don’t understand of your current stand, to refuse to credit of partial amount to my account. If you are not crediting, how I will be get my money?

So please request to you again to change your mind and credit my refund amount to my account.

With Hope

Hippolitus Fernandez.

From: Fernandez, Hippolitus

Sent: Thursday, October 10, 2019 1:23 PM

To: Tracy Simon

Cc: E-mail Support ;info@***.com;customer.relations@***.in

Subject: RE: [emailsupport] Card Account #: {{Redacted}}. Hippolitus Fernandez. Refund for cancellation of flight booking.

Tracy Simon ,

As per your mail, I was chat with indigo flight customer care. Their reply with screenshot attached here below. All the details of their transaction mentioned below. If you can do something for me to get back my money please do, otherwise I will lose my money.

Thankyou

Hippolitus Fernandez

Dear Mr. Fernandez

Thank you for writing to us.

With reference to your e-mail, we would like to inform you that the amount can only be credited to the same account from which we have received the payment under PNR ZE26VY.

Please find below the official screenshot of our payment gateway clearly reflecting the refund details:

History

Response CodeDateTransaction TypeAmountOperator IDTransaction NumberMerchant Transaction ReferenceTransaction Source

0 - Approved27/8/19 8:26 PMPurchaseINR ₨7,552.00209295****

ZE26VY_32219****PC

0 - Approved25/9/19 4:41 PMRefundINR ₨2,419.003dindigoa209322****

ZE26VY_32733****PC

Further, the amount of 2,419 INR towards PNR ZE26VY has been refunded from our end on 29th September 2019 to the card number ending with #9962 under TID number 209322****.

You are requested to kindly forward the above screenshot to your concerned bank ATM cell or Central Operations Department (COD) to claim refund.

Once again, thank you for choosing IndiGo.

Best Regards,

Abhay Singh Tomar

Customer Relations

InterGlobe Aviation Limited ("IndiGo")

Level 5 Tower D Global Business Park

M G Road Gurgaon Haryana 122002 India

www.goindigo.in

From: Tracy Simon [mailto:tsimon@***.com]

Sent: Wednesday, October 09, 2019 8:55 PM

To: Fernandez, Hippolitus

Cc: E-mail Support ;info@***.com;customer.relations@***.in

Subject: Re: [emailsupport] Card Account #: {{Redacted}}. Hippolitus Fernandez. Refund for cancellation of flight booking.

Hippolitus,

The amount of $34.03 was never charged to your account which is why there was a reversal as it was never posted to the account. If the amount was actually charged to your Global Cash Card, you would see a transaction in that amount. We are not able to credit your account for a transaction that never posted. The reversal in the amount of 34.03 means that that amount was never deducted from your account.

Thank You

Tracy Simon | Ops Tech Support Analyst

(949) 751-****

fax- (949) 298-****

On Wed, Oct 9, 2019 at 9:19 AM Fernandez, Hippolitus wrote:

Sir,

The below attached is the latest statement of account in my GCC account. There was no credit transaction(Reversal) for the said amount showing on that day. Please check the statement and give me an advice to find out my amount .

CARD ACCOUNT ACTIVITY Select Activity Type Search Options

Top of Form

Last Transactions

- OR DATE RANGE -

From

To

Transaction Types:

Bottom of Form

Activity Summary for: ************9962

Current Posted Balance$205.76

Pending Withdrawals/Debits$0.00

Available Balance$205.76

Current Transactions for: ************9962

There has been no recent activity.

Transaction History for: ************9962

DateDescriptionCategoryDebitCredit

10/06/19

4:00 AMNNT AAFES KANDAHAR 382785-AAFES MAIN STORE APO AEUSMiscellaneous General Merchandise29.45

09/27/19

5:34 PMForeign Transaction Fee2.49

09/27/19

5:34 PMFLY DUBAI MPGS ECOMM ( Dubai NMAEAirlines103.76

09/27/19

4:58 PMWWW*PHONEINDIA. COM 866-535-**** GAUSTelecommunication4.99

09/24/19

11:01 PMNNT AAFES KANDAHAR 572711-AAFES MAIN STORE APO AEUSMiscellaneous General Merchandise23.55

09/23/19

1:02 AMForeign Transaction Fee3.27

09/23/19

1:02 AMBIG Ticket 00971******** AEDuty Free Stores136.14

09/19/19

4:23 AMNNT AAFES KANDAHAR 130560-AAFES MAIN STORE APO AEUSMiscellaneous General Merchandise85.08

09/18/19

12:04 AMDDS Load - DYNCORP INTERNAT592.64

09/08/19

4:18 AMNNT AAFES KANDAHAR 482987-AAFES MAIN STORE APO AEUSMiscellaneous General Merchandise2.45

Fees for: ************9962

Year-To-Date Fees$53.97

Last Full Month Fees$5.76

Hippolitus Fernandez

From: Tracy Simon [mailto:tsimon@***.com]

Sent: Wednesday, October 09, 2019 8:32 PM

To: Fernandez, Hippolitus

Cc: E-mail Support ;info@***.com;customer.relations@***.in

Subject: Re: [emailsupport] Card Account #: {{Redacted}}. Hippolitus Fernandez. Refund for cancellation of flight booking.

Good Morning Hippolitus,

Thank you for that clarification. There was a reversal in the amount of 34.03 in the Visa system which means the funds were placed back into your account. You would not see that as a transaction on your transaction history because it technically did not clear as it was reversed. If you have any additional questions, feel free to reach out to me .

Kind Regards,

Tracy Simon | Ops Tech Support Analyst

(949) 751-****

fax- (949) 298-****

On Wed, Oct 9, 2019 at 1:58 AM Fernandez, Hippolitus wrote:

Tracy Simon,

Thank you for your below mail. I was forwarded your reply to Indigo flight customer care and they were also replayed. Their mail is attached below and highlighted. As per them they were refunded Indian Rs 2,419/- only, that means $ 34.03 as per current conversion rate (Not $105.81) the travel department refund only the partial amount after the deduction of cancelation fee. So please carefully search with below TID number 209322**** and credit the amount to my account at the earliest.

Hippolitus Fernandez

Dear Mr. Fernandez

Thank you for writing to us.

With reference to your e-mail, we would like to confirm that the amount of2,419 INR towards PNR ZE26VY has been refunded from our end on 29th September 2019 to the card number ending with #9962 under TID number209322****.

Further, this is the maximum information we will be able to provide in regards. I would also like to add that TID is common reference number between the card issuing bank and Merchant through which they will able to trace the transaction in their records.

We request you to check with your bank about the refund with this TID #. If your bank staff is unable to locate the refund, please ask your bank's Branch Manager to contact their Central Operations Department (COD) and they will be able to locate the refund with the given TID# and credit your account.

Do let us know if any further assistance required.

Once again, thank you for choosing IndiGo.

Best Regards,

Abhay Singh Tomar

Customer Relations

InterGlobe Aviation Limited ("IndiGo")

Level 5 Tower D Global Business Park

M G Road Gurgaon Haryana 122002 India

www.goindigo.in

From: Tracy Simon [mailto:tsimon@***.com]

Sent: Tuesday, October 08, 2019 9:33 PM

To: Fernandez, Hippolitus

Cc: E-mail Support ;info@***.com;customer.relations@***.in

Subject: Re: [emailsupport] Card Account #: {{Redacted}}. Hippolitus Fernandez. Refund for cancellation of flight booking.

Hello Hippolitus,

There has been no refund in the amount of $105.81. I was able to look into ouir Visa system and do not see any credits or reversals for the highlighted amount you provided on your account statement. I advise that you reach out to the merchant directly to confirm that the funds were actually refunded to your account as there has not been any credits on our end.

Thank You

Tracy Simon | Ops Tech Support Analyst

(949) 751-****

fax- (949) 298-****

On Mon, Oct 7, 2019 at 7:51 PM Fernandez, Hippolitus wrote:

Sir/Madam.

I am attached the statement of account for the month of august 2019, herewith for your kind perusal. I was booked the Indigo flight on 27 th AUGUST 2019.(PNR/BOOKING REF:- ZE26VY). And cancelled on 25th September 2019. The booking details highlighted on the statement.

Hope you will do the needful at the earliest.

August 273189****23INTERGLOBE AVIATION LI GURGAON FLIN-$105.81

August 273189****27Foreign Transaction Fee-$2.54

From: Tracy Simon [mailto:tsimon@***.com]

Sent: Tuesday, October 08, 2019 12:39 AM

To: Fernandez, Hippolitus ; E-mail Support

Cc:info@***.com;customer.relations@***.in

Subject: Re: [emailsupport] Card Account #: {{Redacted}}. Hippolitus Fernandez. Refund for cancellation of flight booking.

Hello Hippolitus,

My name is Tracy. I am a Customer Service Professional with Global Cash Card. I apologize for the delayed response. I was able to locate your account and I do not see a refund from this merchant or the amount listed in the email. Was this the card that the original transaction was done with? I see a transaction for FLY DUBAI Airlines on 9/27/19 but there are no refunds. Please contact the customer service line directly at 949-751-**** for additional assistance.

Kind Regards,

Tracy Simon | Ops Tech Support Analyst

(949) 751-****

fax- (949) 298-****

On Sat, Oct 5, 2019 at 3:34 AM Fernandez, Hippolitus wrote:

Sir,

I was booked indigo flight from Dubai To Kochi on 27th August 2019 with your GCC card and cancelled the fight on 25th September 2019. The flight department informed to me, the remaining balance of cancelation amount send back to my GCC card within 5 working days. The amount ( INR 2419/-Only) is not yet been credited to my account. As per the enquiry the indigo flight forward me the below mail to contact with you. Please read the below mail and credit my balance amount to my account at the earliest.

Mail from Indigo Customer care attached below for your verification:-

IndiGo Customer Relations

To:hippolit_kwt@***.co.in

5 Oct at 1:52 pm

Dear Mr. Fernandez,

Thank you for writing to us.

With reference to your e-mail, we would like to confirm that the amount of INR 2419 towards PNR ZE26VY has been refunded from our end on 25th September 2019 to the card number ending with #9962 under TID number 209322****.

Further, this is the maximum information we will be able to provide in regard. I would also like to add that TID is common reference number between the card-issuing bank and Merchant through which they will able to trace the transaction in their records.

We request you to check with your bank about the refund with this TID #. If your bank staff is unable to locate the refund, please ask your bank's Branch Manager to contact their Central Operations Department (COD) and they will be able to locate the refund with the given TID# and credit your account.

In case of any query feel free to writing to us.

Best Regards,

Udit Bhardwaj

Customer Relations

InterGlobe Aviation Limited (“IndiGo”)

Level 5 Tower D Global Business Park

MG Road Gurgaon Haryana 122002 India

Website – www.goindigo.in

Email – customer.relations@***.in

On 9/27/2019, 8:47:45 PM ,hippolit_kwt@***.co.in wrote:

Refunds - On Time, Low Fares, Courteous, Hassle-free, Low Cost Airlines, Online Flight Ticket Bookings India & Abroad, Discount Airfares, Domestic & International Airline Tickets India, Fly Abroad - International Destinations - Bangkok, Dubai, SingRefunds - On Time, Low Fares, Courteous, Hassle-free, Low Cost Airline...

sir,

Please see the below attached itinerary for the refund of booking cancellation. I hopeyou will refund amount to my bank card that I was used for booking. Itinerary

PNR/Booking Reference

ZE26VY

Status

CANCELLED

Date of Booking*

27 Aug 2019 14:55

Payment Status

Complete

Print ItineraryView - On Time, Low Fares, Courteous, Hassle-free, Low Cost Airlines, O...

IndiGo Passenger(s)

Passenger(s) 1

MR HIPPOLITUS MALIYAKKAL FERNANDEZ

Price Summary

Refund Amount

2,419.00 INR

Cancel Change Fees

4,733.00 INR

Convenience Fee

400.00 INR

HIPPOLITUS FERNANDEZ

MALIYAKKAL-POPULAR ROAD

COCHIN-INDIA-682023

PH-+91 9037****45

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•

•

•

•

________________________________________

Thank you

W/R

HIPPOLITUS FERNANDEZ

Labor Foreman

O&M Custodial Services

Kandahar Airfield-AFG

hippolitus.fernandez@***n-intl.com

Cell-079008****

Important Notice: This message may contain DynCorp International Privileged/Proprietary information. If this email is not intended for you, and you are not responsible for the delivery of this email message to the addressee, do not keep, copy or deliver this email message to anyone. Please destroy this email in its entirety and notify the sender by reply email. Your cooperation is appreciated.

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Important Notice: This message may contain DynCorp International Privileged/Proprietary information. If this email is not intended for you, and you are not responsible for the delivery of this email message to the addressee, do not keep, copy or deliver this email message to anyone. Please destroy this email in its entirety and notify the sender by reply email. Your cooperation is appreciated.

Important Notice: This message may contain DynCorp International Privileged/Proprietary information. If this email is not intended for you, and you are not responsible for the delivery of this email message to the addressee, do not keep, copy or deliver this email message to anyone. Please destroy this email in its entirety and notify the sender by reply email. Your cooperation is appreciated.

Important Notice: This message may contain DynCorp International Privileged/Proprietary information. If this email is not intended for you, and you are not responsible for the delivery of this email message to the addressee, do not keep, copy or deliver this email message to anyone. Please destroy this email in its entirety and notify the sender by reply email. Your cooperation is appreciated.

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